Below FAQ are some common concerns of our customers before purchasing, if you have other questions, please just send it to [email protected]
The Makeup Shop Is an online ecommerce marketplace for authentic beauty products in Egypt. The Makeup Shop offers products across 80 product types including makeup, kits & tools, skin care, hair, bath & body, electrical, men's and much more. The Makeup Shop is supported by The Makeup Talk Series; the largest beauty communities in Middle East & North Africa.
We currently operate all over Egypt, and we are planning to operate in other countries in the MENA region soon.
1) We only sell original and authentic brands products with a 100% guarantee; which means if you did not find a product original you can return it back to us.

2) We have the largest network of trusted sellers in Egypt; sellers that we individually check & verify their stock source and quality.

3) We are experts in beauty, founded by professional makeup artists; we know how to guide you to the products that best fits your needs. We are a community based, we are into building a long term relationship with you and offering you a great experience rather than one time purchase thing.
You can pay for your order either online with Credit/Debit or Cash on Delivery (COD).
Shipping usually takes 1-2 days inside Cairo and 2-5 days in other cities excluding Friday. In some situations shipping might take longer if you order from multiple sellers.
Yes. You can cancel your order anytime before we deliver it to you but you cannot cancel it after you receive it.
No. We don't issue a refund for our products because of the nature of beauty products. The only exception is if the product is not original and you need to notify us within 24 hours to return the item.
You can contact us at [email protected] or through messenger chat at the right corner.
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